Please note if using embroidery software to open our design files. In doing so you are running the risk of the design not stitching as intended by the designers.
We highly recommend that any design file purchased from us should be downloaded as per our “how to download our designs” instructions on our website, placed directly onto a USB/memory card and then placed directly onto the embroidery machine.
How to download our designs
SWEET PEA WILL NOT BE OBLIGATED TO PROVIDE COMPENSATION TO CUSTOMERS WHO HAVE PUT OUR FILES THROUGH THEIR SOFTWARE AND THE RESULTING STITCH OUT WAS NOT AS INTENDED.
All queries can be directed to customer.service@swpea.com
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